Terms of Service

These Terms of Service ("Terms") govern your use of the website, portals and services of BEST EVENTSWALA ("BEST EVENTSWALA", "we", "us", "our"), operated from India. By submitting an enquiry, accepting a proposal or agreement, or using a portal account, you agree to these Terms.

1. Our Service Model

BEST EVENTSWALA provides managed corporate event decoration. We are your single contracting and accountable partner:

• You share a requirement through our website, phone or email. A dedicated BEST EVENTSWALA coordinator is assigned to it and remains your point of contact until the order is confirmed.
• We send you a proposal and service agreement. The order is confirmed when you accept the agreement (electronically or by signed copy), after which we issue an order number.
• We engage, brief and supervise verified vendor partners to deliver your order. Clients and vendors do not contract or coordinate with each other directly - all communication and changes go through BEST EVENTSWALA.

2. Accounts

• Client and vendor portal accounts are created by BEST EVENTSWALA only after an order or engagement is confirmed and the required business (KYC) documents are verified. Self-registration is not available.
• You are responsible for keeping your password confidential and for activity under your account. Tell us immediately at team@besteventswala.com if you suspect misuse.

3. Electronic Acceptance

• Proposals, agreements and work orders may be sent to you through a personal secure link. Accepting a document by confirming consent and typing your full name is an electronic acceptance under the Information Technology Act, 2000, and binds the organisation you represent.
• For each acceptance we record your typed name, designation, date and time, IP address, device information and a cryptographic fingerprint of the exact document accepted. You may also upload a physically signed copy.
• Only accept documents if you are authorised to do so on behalf of your organisation.

4. Pricing, Changes & Payment

• All prices are in Indian Rupees (INR) and exclusive of GST unless stated. BEST EVENTSWALA issues the tax invoice for the order.
• Payment terms (advance, milestones, balance) are set out in the accepted agreement. Payments received are recorded in your client portal.
• Changes to a confirmed order must be requested through the client portal (change request) or your coordinator, and may change the price or timeline once confirmed by us in writing.

5. Cancellation & Refunds

Cancellations and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms.

6. Client Responsibilities

• Provide accurate venue, timing and access information, and required permissions/permits for the venue.
• Ensure safe access, power supply and reasonable working conditions for the execution team.
• Report any service issue during or within 48 hours of the event through the platform or your assigned manager, so we can resolve it.

7. Vendor Partners

• Vendor partners are independent contractors, not employees or agents of BEST EVENTSWALA. BEST EVENTSWALA remains responsible to the client for the delivery of the ordered services.
• Vendor onboarding, verification (GSTIN/PAN and other KYC), work orders, payouts and performance reviews are governed by the vendor agreement and each accepted work order.
• Vendors must not solicit or contract directly with clients introduced by BEST EVENTSWALA, and must keep client information confidential.

8. Ratings & Feedback

Clients may rate completed orders. Ratings must be honest and relate to the service delivered. We publish a review on our website with your name, designation and company only if you give consent when submitting it; you can ask us to remove it at any time.

9. Acceptable Use

You must not misuse the platform, including: attempting unauthorised access, scraping, uploading unlawful or malicious files, impersonating others, sharing secure links meant for you, or using support tickets for anything other than your orders. We may suspend accounts that breach these Terms.

10. Intellectual Property

All content on this website - designs, text, logos, photographs - belongs to BEST EVENTSWALA or its licensors. Event photographs may be used in our portfolio and marketing unless you ask us in writing not to.

11. Liability

• We will perform services with reasonable skill and care. Where a service issue is our responsibility, our liability is limited to re-performance or a refund of the amount paid for the affected part of the order.
• Our total aggregate liability for any order shall not exceed the amount paid for that order. We are not liable for indirect or consequential losses.
• We are not liable for delays or failure caused by events beyond our reasonable control (force majeure), including natural calamities, government restrictions, strikes, or venue-imposed restrictions. Where an event is affected by force majeure we will work with you to reschedule.
• Nothing in these Terms limits liability that cannot be limited under Indian law.

12. Privacy

Your personal data is handled in accordance with our Privacy Policy.

13. Termination

You may close your account at any time by contacting us. We may suspend or terminate accounts for breach of these Terms. Accrued rights (including payment obligations for confirmed orders) survive termination.

14. Governing Law & Disputes

These Terms are governed by the laws of India. Subject to any mandatory consumer protection rights, courts at Jaipur, Rajasthan shall have exclusive jurisdiction. We encourage you to first raise any dispute with our grievance officer (Section 15) - most issues are resolved within a few working days.

15. Grievance Officer & Contact

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020:

• Grievance / Nodal Officer: BEST EVENTSWALA Support Team
• Email: team@besteventswala.com
• Phone / WhatsApp: +91 79761 32938
• Grievances are acknowledged within 48 hours and resolved within 30 days.

16. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above reflects the current version. Continued use of the platform after changes means you accept the updated Terms.