Cancellation & Refund Policy
BEST EVENTSWALA delivers managed corporate event decoration: your order is an agreement with BEST EVENTSWALA, which engages and supervises its verified vendor partners. This policy sets out the default cancellation and refund terms, unless your accepted agreement states different terms for a specific order. Event decoration involves advance procurement of materials, design work and crew scheduling, so refunds are tiered by how far in advance you cancel.
1. Cancellation by the Client
You can request cancellation through a support ticket in your client portal, by email, or through your coordinator. The cancellation date is the date the request is received. Unless your agreement states otherwise, refunds are calculated on the total amount paid:
| When you cancel | Refund |
|---|---|
| 30 or more days before the event date | 50% of the amount paid |
| 15-29 days before the event date | 25% of the amount paid |
| Less than 15 days before the event date | No refund |
Amounts retained cover design work, materials already procured, and crew commitments made for your event. Orders already completed or already cancelled cannot be cancelled again.
2. Rescheduling
We understand corporate dates move. One reschedule to a mutually agreed date is offered free of charge if requested at least 15 days before the event; later requests are accommodated on a best-effort basis and may attract a rescheduling charge for already-committed materials or crew.
3. Cancellation by BEST EVENTSWALA
If we cancel a confirmed order for reasons within our control (including a vendor partner withdrawing and no replacement being available), you are entitled to a 100% refund of the amount paid, or, at your option, a reschedule. We will always first try to arrange an equivalent verified vendor at no extra cost.
4. Force Majeure
If an event cannot proceed due to circumstances beyond either party's control (natural calamity, government restriction, venue closure, etc.), we will first offer to reschedule at no charge. If rescheduling is not possible, we will refund the amount paid less documented, non-recoverable costs already incurred.
5. Service Issues on Event Day
If any part of the delivered service does not match the confirmed order scope, tell your coordinator on site or raise a complaint ticket in your client portal during the event or within 48 hours. We will rectify it where possible or offer a proportionate partial refund for the affected part of the order.
6. Disputes & Support
Every order, document, change request and payment is recorded in your client portal, so we can quickly verify what was agreed. Please keep change requests in writing through the portal.
7. How Refunds Are Paid
- Approved refunds are processed within 7-10 business days to the original payment method or by bank transfer.
- GST on refunded amounts is adjusted via credit note as per law.
- Refunds are made by BEST EVENTSWALA to the original payer.
8. Contact
For cancellations, rescheduling or refund status: team@besteventswala.com | +91 79761 32938 (Phone/WhatsApp). Grievances are acknowledged within 48 hours and resolved within 30 days.