Cancellation & Refund Policy
BestEventsWala is a marketplace connecting Clients with independent Vendors. An order is a direct agreement between a Client and a Vendor (created when the Client accepts the Vendor's quote). This policy sets out the default cancellation and refund terms that apply to orders placed through the platform, unless the Client and Vendor agree different terms in writing for a specific order. Event decoration involves advance procurement of materials, design work and crew scheduling, so refunds are tiered by how far in advance you cancel.
1. Cancellation by the Client
You can request cancellation from your client portal or directly with the Vendor. The cancellation date is the date the request is received. Unless you and the Vendor agreed otherwise, refunds are calculated on the total amount paid:
| When you cancel | Refund |
|---|---|
| 30 or more days before the event date | 50% of the amount paid |
| 15–29 days before the event date | 25% of the amount paid |
| Less than 15 days before the event date | No refund |
Amounts retained cover design work, materials already procured, and crew commitments made for your event. Orders already completed or already cancelled cannot be cancelled again.
2. Rescheduling
We understand corporate dates move. One reschedule to a mutually agreed date is offered free of charge if requested at least 15 days before the event; later requests are accommodated on a best-effort basis and may attract a rescheduling charge for already-committed materials or crew.
3. Cancellation by the Vendor
If a Vendor cancels a confirmed order for reasons within their control, you are entitled to a 100% refund of the amount paid to that Vendor, or, at your option, a reschedule. Where a Vendor is verified through BestEventsWala, we will assist you in recovering the amount and may act against the Vendor's account.
4. Force Majeure
If an event cannot proceed due to circumstances beyond either party's control (natural calamity, government restriction, venue closure, etc.), we will first offer to reschedule at no charge. If rescheduling is not possible, we will refund the amount paid less documented, non-recoverable costs already incurred.
5. Service Issues on Event Day
If any part of the delivered service does not match the confirmed order scope, raise it directly with the Vendor through the platform during the event or within 48 hours. If it isn't resolved, contact BestEventsWala support — for orders placed through the platform we will help mediate and, where a verified Vendor is at fault, may facilitate a partial refund or act against their account.
6. Disputes & Support
Orders placed through BestEventsWala are recorded, and our team can help mediate disputes between Clients and Vendors. To get our help, keep your communication and payment records on the platform — it's what lets us verify what was agreed and support you if something goes wrong.
7. How Refunds Are Paid
- Approved refunds are processed within 7–10 business days to the original payment method or by bank transfer.
- GST on refunded amounts is adjusted via credit note as per law.
- Refunds are made by the party that received the payment (the Vendor, or BestEventsWala where it collected on the Vendor's behalf) to the original payer.
8. Contact
For cancellations, rescheduling or refund status: team@besteventswala.com · +91 79761 32938 (Phone/WhatsApp). Grievances are acknowledged within 48 hours and resolved within 30 days.